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Advertising: What kind of message are you sending to your clientele?

Posted on August 18, 2010 in Advertising by Laurie

I recently went on a trip abroad and must say that it was a long-overdue, much-needed vacation. Through seeing the sights, exploring the culture, eating delicious food, learning more about certain periods of history and having a fabulous time with my family, I had a pretty amazing trip.

Then I got to the airport to fly home.

Granted, it was 5:30 a.m. and I was running on empty after only getting three hours of sleep the night before, but I must have had my “editor” hat on. Why?

Because I noticed every single advertisement in the airport.

But I’m not talking about just any advertisement. You see, there were pictures of men and women in very suggestive postures. Normally I wouldn’t mind this so much if it were in a trendy gossip magazine or something of the like. But in this case, this was a public place. A facility where families, friends, colleagues, professionals and children walk through everyday.

I was completely taken back by what I saw.

As I walked past the huge advertisements lining the walls of the security checkpoint, I felt completely disrespected. But even more, I kept thinking of how absolutely inappropriate these ads were considering there were at least 15 children under the age of six within view.

And this made me think… Maybe I’m too conservative. Maybe I take things too personally. Or maybe not.

Does the airport want to be sending this kind of message to its clientele? As a member of the public, I could not figure out how these suggestive images of women and men (and babies, I might add) advertise in a positive way for cologne, clothing and coffee.

Are there boundaries when it comes to advertising? Are there any limits? What’s appropriate? What’s not?

Do you think carefully about the advertisements you place in and around your facility?

Looking forward to your thoughts.

- LS

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  • http://www.fmjonline.com Facility Management Journal

    You’re absolutely right, Heidi. Advertising differs so much around the world–and this is a clear example of that. It just took me by complete surprise, as I didn’t expect to see that sort of thing in an airport–a very international place where the possibility of offending someone could be extremely high. I also agree that standards in the U.S. are much more conservative when it comes to this type of thing. Thanks for your comment!

  • Heidi

    Ah Laurie…it's so European, though! Oddly enough, we Americans are rather puritanical compared to our counterparts abroad. This isn't only true in the advertisements splashed in front of our eyes, but it's also true in many of our social/cultural standards. I'm not saying I agree with it, but I have noticed it many times and in many places. (See the following Wiki link for our prim and proper friends across the pond: http://en.wikipedia.org/wiki/Page_Three ).

  • http://twitter.com/rosspickei Ross Pickei

    I agree with Heidi – Europe in general has always been thought to have been ‘more progressive’ when it comes to the social forum of what is and what is not appropriate. Often times, they are they trend setters and America is (sometimes sadly) lagging in that regard. Did you happen to glance at a newspaper while there? I pose a question to your question(s): in which, if any, public domain would such forward advertising be more appropriate based on our American prospective?

  • http://www.fmjonline.com Facility Management Journal

    It’s certainly true that other parts of the world sometimes push the envelope when it comes to what’s appropriate in advertising. I don’t necessarily view the U.S. as “lagging behind” but rather the U.S. mentality is oftentimes more conservative. I was able to look at some newspapers and magazines while I was abroad, but unfortunately many were in other languages that I do not speak.

    In answering your question, I think this type of advertising is better suited for certain types of facilities–bars, nightclubs, etc.–instead of a public space where this could be offensive to some. Of course, there are also specific print media, websites and TV channels that feature these types of ads–which have different guidelines (in my mind) when it comes to appropriate advertising.

    Thanks for commenting!

  • Charles

    One part of your post jumped out at me. “a very international place where the possibility of offending someone could be extremely high.”
    I have noticed that this is really an American attribute. Few places outside of America go to such great lengths as we do to be non offensive. While serving in the military, most places I visited had a “this is the way we do it here” attitude. Perhaps the American outlook isn’t quite so much conservative or puritanical, but rather accommodating to cultural sensitivities across a wider base, even more so than more “progressive” societies.

  • http://www.fmjonline.com Facility Management Journal

    Thanks for your input, Charles. And I think you bring up a very interesting point here. Are Americans simply more culturally sensitive or are they, in fact, more conservative? This is certainly a debatable topic. Personally, I think it’s a combination of the two. Maybe it’s because Americans are culturally aware and sensitive, that they, in turn, become more conservative in their advertising.

  • http://twitter.com/rosspickei Ross Pickei

    Would you have the same reaction, or just to a lesser extent, if you saw those ads in a bar or club?

  • http://www.fmjonline.com Facility Management Journal

    I think the biggest issue I had with these particular ads were their placement. If I saw these advertisements in a bar or nightclub, chances are, I wouldn’t even notice them. There are so many provocative ads at those venues–it simply wouldn’t seem out of the ordinary or nearly as inappropriate. Another distinction here is that bars and nightclubs usually have age restrictions, whereas people walk around the airport with small children.

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